Privacy policy
Last updated: 1/2/2026
Thank you for choosing Mindful Brain Lab. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and store your personal data when you visit our website or purchase our products.
By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information you provide directly when you:
- Create or manage an account
- Place an order
- Subscribe to newsletters or marketing
- Participate in surveys or promotions
- Contact customer support
This may include:
✔ Name
✔ Email address
✔ Shipping and billing address
✔ Phone number
✔ Payment information (handled by secure payment processors)
✔ Account login credentials
2. Automatic Data Collection
When you visit the Site, we and our service providers automatically collect information about your device and usage, including:
✔ IP address
✔ Browser and device type
✔ Pages viewed and time spent
✔ Referring URLs
✔ Clickstream data
✔ Location data (approximate)
Cookies, web beacons, and tracking technologies may be used to collect this information.
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Recognise your device
- Remember preferences
- Monitor and analyse site performance
- Deliver relevant advertising
- Improve user experience
You can manage or disable cookies through your browser settings. However, some features may not work correctly if cookies are disabled.
4. How We Use Your Information
We use your personal data to:
✔ Process and fulfil orders
✔ Communicate order status, updates, and support
✔ Send newsletters, promotions, and marketing (where consented)
✔ Personalize content and offers
✔ Improve the Site and user experience
✔ Prevent fraud and secure our systems
5. Legal Bases for Processing (EU & UK)
If you are located in the EU or UK, we process your personal data based on:
✔ Contract performance - to fulfil your orders
✔ Consent - for marketing communications
✔ Legitimate interests - to improve our services and protect our business
✔ Legal compliance - to meet legal requirements
You may withdraw consent at any time where processing is based on consent.
6. Sharing Your Data
We may share your information with:
✔ Service providers who support order fulfillment, payment, marketing, analytics, and hosting
✔ Shipping carriers for delivery purposes
✔ Fraud detection and security services
✔ Legal authorities if required by law
We do not sell personal data to third parties.
7. International Data Transfers
Mindful Brain Lab operates globally. Personal data may be transferred and stored outside your home country, including the United States.
Where required by law (e.g., GDPR), we implement safeguards - such as Standard Contractual Clauses - to protect your data when transferred internationally.
8. Security Measures
We implement administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, or misuse.
While we take reasonable steps to secure data, no system is completely secure - absolute security cannot be guaranteed.
9. Data Retention
We retain personal data only as long as necessary to:
✔ Provide services you request
✔ Comply with legal obligations
✔ Resolve disputes
✔ Enforce agreements
Inactive accounts may be deleted after a reasonable period.
10. Your Rights (US, EU, AU)
United States
You may request access to your data, correction, or deletion by contacting us.
Some states provide additional rights under applicable law.
European Union & UK (GDPR)
You have the right to:
✔ Access your personal data
✔ Correct inaccurate data
✔ Request deletion
✔ Restrict or object to processing
✔ Data portability
✔ Withdraw consent (where consent was the basis)
To exercise GDPR rights, contact support@mindfulbrainlab.com.
Australia
Under the Australian Privacy Principles (APPs), you may request access, correction, or complain about how we handle your data.
11. Marketing Permissions
You control your marketing preferences:
- You may unsubscribe from promotional emails at any time using the link in the email
- You may opt out of text marketing by replying “STOP”
- We will respect your choices
- Transactional messages (order confirmations, shipping notifications) are not considered marketing and cannot be unsubscribed.
12. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal data from children without parental consent.
If you believe we have accidentally collected such information, contact us to have it removed.
13. Third-Party Services
We may use third-party services for analytics, advertising, payment processing, email marketing, and customer support.
These providers may have access to your personal information only to perform services on our behalf.
You should review third-party privacy practices as their policies also apply.
14. Links to Other Websites
Our Site may contain links to other websites. We are not responsible for the content, privacy, or practices of third-party sites.
15. Changes to this Privacy Policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date.
Continued use of the Site after updates signifies acceptance of those changes.
16. Contact Us
If you have questions or concerns about this Privacy Policy or your rights, please contact us: