Refund policy

At Mindful Brain Lab, we want you to feel confident and supported when choosing our products. This policy explains how refunds, replacements, and guarantees work for both one-time purchases and subscriptions, in a clear and simple way.

If you ever have questions, our support team is here to help.

Refunds at a Glance

One-time purchases (first-time customers):
✔ Eligible for our 90-day money-back guarantee

Subscriptions:
✖ Not eligible for the 90-day guarantee
✔ Eligible for replacement or refund if an item arrives damaged or defective (30 days)

Damaged / defective items (all orders):
✔ Covered within 30 days of delivery

90-Day Money-Back Guarantee (One-Time Purchases)

We offer a 90-day money-back guarantee on first-time, one-off purchases, so you can try Mindful Brain Lab with confidence.

If you’re not satisfied with your first one-time order, you may request a refund within 90 days of delivery.

This guarantee applies to:

  • First-time customers
  • One-time (non-subscription) purchases
  • Requests made within 90 days of delivery

This guarantee does not apply to:

  • Subscription orders
  • Products that arrive damaged, defective, or incorrect (see section below)

To request a refund under the 90-day guarantee, please contact us at support@mindfulbrainlab.com with your order number.

Damaged, Defective, or Incorrect Items (30 Days)

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

This applies to all orders, including:

  • One-time purchases
  • Subscription orders

Once confirmed, we’ll arrange a replacement or refund as quickly as possible.

To help us resolve the issue faster, please include:

  • Your order number
  • A brief description of the issue
  • Photos (if available)

Subscription Purchases & Refunds

Subscriptions are billed monthly and offered at a discounted rate. For this reason, subscription orders are not eligible for the 90-day money-back guarantee.

However, we still stand by our products.

If a subscription order arrives damaged, defective, or incorrect, we’ll replace it or issue a refund when contacted within 30 days of delivery.

Future subscription deliveries will continue unless paused or cancelled through your account dashboard.

Failed Payments

If a subscription payment fails:

  • The subscription will be paused
  • No order will be shipped
  • No charge will be processed

Orders will resume once payment details are updated.

International Orders

For international orders:

  • Duties, taxes, and customs fees are the responsibility of the customer
  • Return shipping costs (if applicable) are the customer’s responsibility unless the item was damaged, defective, or incorrect

Refund Processing Times

Once a refund is approved:

  • Refunds are issued to the original payment method
  • Please allow 3-7 business days for the refund to appear, depending on your bank or payment provider

📩 Need Help?

Our customer support team is available Monday-Friday, 9 AM-5 PM EST.
We aim to respond to all inquiries within 24-48 hours.

📧 support@mindfulbrainlab.com

We’re here to make your experience with Mindful Brain Lab supportive, transparent, and stress-free.
Thank you for trusting us with your wellness journey 💚