Cancellation policy

 Purchase Options Cancellation Policy

At Mindful Brain Lab, we prioritize your satisfaction and aim to provide top-quality products and services. Please read the following cancellation policy carefully:

Cancellation Policy: We regret to inform you that once an order has been placed, we do not entertain cancellations. Our commitment to delivering your order promptly means that it enters processing shortly after placement, making cancellation unfeasible.

However, we understand that circumstances may arise where you seek a refund. In such cases, please refer to our refund policy outlined below.

Refund Policy: We offer a 30-day money-back guarantee for customers who are unsatisfied with their purchase. This guarantee is applicable only for first-time purchases of any product. If you find yourself dissatisfied within 30 days of use, please contact us promptly.

To initiate a refund request, kindly reach out to us within 30 days of the original purchase date. Refunds will be processed, deducting any incurred shipping costs.

It's essential to note that specific conditions apply to our money-back guarantee, including the requirement to return unopened items. Wholesale purchases and products obtained through third-party retailers are excluded from this guarantee.

Returns: Beyond our money-back guarantee, products may be returned or exchanged within 30 days of delivery in cases of transit damage, incorrect shipments, or product defects.

Refunds will be processed upon receipt of the returned items, typically within 72 hours. Please allow 10-15 business days for the funds to be cleared by your nominated bank. International returns may take longer due to transit times.

 

 

Important Note: We urge you to carefully read the product labels and follow the provided usage instructions. Any information provided on our website is for educational purposes only.

For any inquiries or assistance regarding your order, please do not hesitate to contact us at support@mindfulbrainlab.com. Our dedicated team is here to assist you.

Last updated: 30/05/2024